Create Return

How to submit a return request

  1. Click the buttom above to begin a return.
  2. Fill out the form, including invoice # and part number(s).
    • If Approved We will send you an approved RMA sheet.
    • If Denied We will notify you of the reason.
  3. Affix & complete return sticker to the approved return (do not apply decal over factory labels).
  4. Print out your approved RMA sheet and include it with your return shipment.
  5. After receiving and processing the parts we’ll send you an email notifying you of your credit memo number.

For multiple items we ask that you create a return request for each invoice number individually. For bulk returns, please contact us directly or speak to your Territory Sales Manager (TSM).

Return Requirements

Accessories are eligible for return within 90 days of the invoice date. All returns must be authorized prior to pick up. Return authorization sheet must accompany part being returned. Accessories must have been purchased from VIP ADI to be eligible to return to VIP ADI. Returns must be unopened, in original packaging with factory label, all hardware, information booklets, etc. included. VIP ADI is not responsible for returning items to the Dealer that have been returned to the ADI and are not in compliance with our return policy.

Return Exclusions

Promotional items purchased at a discount during a promotional period are not eligible for return. Non-stocked special-order Accessories may not be eligible to return. Accessories that have been installed, partially installed, or damaged during installation are non-returnable All open boxes and packages will be subject to inspection, repackaging charges, and restocking fees. Any item authorized for return, that arrives at the ADI damaged, installed, or otherwise not resalable, will not be eligible for refund. The return of any item not within the guidelines of this policy may be rejected or subject to restocking fees.

For Transit Wheel Core returns, please visit the program page.