Returns

Online Returns

We’re making it faster and more convienient to return your accessories. Our new online return form lets you skip the fax machine:

  1. Fill out the online return form and hit submit.
  2. After reviewing your request we’ll email your approved Return Authorization form to you.
  3. Affix & complete return sticker on each item (do not apply decal over factory labels).
  4. Print out your approved form and include it with your return shipment.
  5. After receiving the parts we’ll send you an email notifying you of your credit memo number. Soon after, you’ll find your credit memo in the mailbox.

The process is essentially the same, but you don’t have to send or receive faxes, and you’ll be notified when we credit your account. Sound good? Then let's get started.

Return Policy

  • All returns must be authorized prior to pickup.
  • Accessories that have been installed, partially installed, or damaged during installation are non-returnable.
  • Accessories are eligible for return within 90 days of invoice date. 
  • Accessories must have been purchased from VIP ADI to be eligible to return.
  • Return authorization must accompany part being returned.
  • Complete and affix Accessory Return (green) sticker to each item returned. (Do not cover factory labels).
  • All items must be in original packaging with any hardware, information booklets, etc… included with the return.
  • Any item authorized for return and returned to the ADI, that is later deemed damaged, installed, or otherwise not resalable, will not be eligible for refund.
  • Non-stocked Accessories ordered specifically to fill a Dealer request (special orders) may not be eligible to return.
  • Return of any item not within the guidelines of this policy may be subject to a restocking fee.
  • VIP ADI is not responsible for reshipping items to the Dealer that have been returned to the ADI and are not in compliance with our return policy.
  • This policy does not apply to Transit Wheel Core Returns or ADI Special Annual Accessories Return.

Faxable Returns (All Locations)

Click here to download our legacy Faxable Return Form.